Terms & Conditions

BIG HOURS ENTERPRISES
Website: www.bighours.com
Effective Date: May 11, 2026

Welcome to BIG HOURS ENTERPRISES. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

This website is operated by BIG HOURS ENTERPRISES. Throughout the site, the terms “we”, “us”, and “our” refer to BIG HOURS ENTERPRISES. By visiting our website or purchasing from us, you engage in our services and agree to these Terms & Conditions.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Products & Services

BIG HOURS ENTERPRISES sells perfumes and fragrance-related products through its e-commerce website.

We strive to display product images, descriptions, and colors as accurately as possible. However, actual product appearance may vary slightly depending on screen settings and lighting conditions.

All products are subject to availability.

3. Pricing & Payments

  • All prices listed on the website are in INR (₹) unless stated otherwise.
  • Prices may change without prior notice.
  • We reserve the right to cancel orders due to pricing errors or stock issues.
  • Payments are processed through secure third-party payment gateways.

4. Order Acceptance & Cancellation

Once an order is placed, you will receive an order confirmation via email or SMS.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per customer
  • Cancel suspicious or fraudulent transactions

If your payment has already been processed for a canceled order, the applicable refund will be initiated.

5. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary depending on location, courier services, or unforeseen circumstances.

BIG HOURS ENTERPRISES is not responsible for delays caused by:

  • Courier partners
  • Natural disasters
  • Public holidays
  • Incorrect customer information

Customers are responsible for providing accurate shipping details.

6. Returns, Exchanges & Refunds

Returns or exchanges are accepted only in cases of:

  • Damaged products
  • Wrong item delivered
  • Manufacturing defects

To request a return or exchange, customers must contact us within the specified return window with proper proof such as photos or unboxing videos.

Products must be unused and returned with original packaging.

Refund timelines may vary depending on payment method and banking procedures.

7. Intellectual Property

All content on this website including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text content

is the property of BIG HOURS ENTERPRISES and may not be copied, reproduced, or used without written permission.

8. User Conduct

Users agree not to:

  • Use the website for unlawful activities
  • Attempt to hack or damage the website
  • Upload harmful code or malicious content
  • Misuse discounts, offers, or promotional activities

9. Limitation of Liability

BIG HOURS ENTERPRISES shall not be liable for:

  • Any indirect or incidental damages
  • Allergic reactions or misuse of products
  • Delivery delays beyond our control
  • Temporary website downtime or technical issues

Customers are advised to read product ingredients carefully before use.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising shall fall under the jurisdiction of the appropriate courts in India.

12. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact:

BIG HOURS ENTERPRISES
🌐 Website: www.bighours.com
📧 Email: hello@bighours.com
📞 Phone: 9079931513