Shipping Policy

BIG HOURS ENTERPRISES
Website: www.bighours.com
Effective Date: May 11, 2026

Thank you for shopping with BIG HOURS ENTERPRISES. We are committed to delivering your favorite perfumes safely and on time. Please read our shipping policy carefully for complete information regarding order processing, shipping timelines, and delivery.

1. Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During high-demand periods, sales, or festive seasons, processing times may be slightly extended.

Once your order is shipped, you will receive tracking details via email or SMS.

2. Shipping Charges

Domestic Shipping (India)

  • Free Shipping on all prepaid orders.
  • Cash on Delivery (COD) charges, if applicable, will be shown at checkout.

3. Estimated Delivery Time

Within India

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days

4. Cash on Delivery (COD)

  • COD service is available for selected pincodes within India.
  • BIG HOURS ENTERPRISES reserves the right to disable COD for certain locations or repeated failed delivery attempts.
  • Customers are requested to provide an active phone number for smooth delivery coordination.

5. Order Tracking

Once your order is dispatched, tracking details will be shared via email or SMS. Customers can track their shipment using the provided tracking link.

6. Incorrect Address & Delivery Issues

Customers are responsible for providing complete and accurate shipping information.

BIG HOURS ENTERPRISES will not be responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to unavailable recipients
  • Additional shipping charges caused by incorrect information

7. Delayed or Lost Shipments

While we work with trusted courier partners, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier operational issues

If your order is significantly delayed or lost in transit, please contact us and our team will assist you at the earliest.

8. Damaged Package

If you receive a damaged package:

  • Please record an unboxing video immediately upon opening.
  • Contact us within 24 hours of delivery with clear photos/videos for assistance.

Claims without proper proof may not be eligible for replacement or refund.

9. Contact Us

For shipping-related queries, please contact:

BIG HOURS ENTERPRISES
🌐 Website: www.bighours.com
📧 Email: hello@bighours.com
📞 Phone: 9079931513